Our customer support team stands ready to guide our customers and is actively engaged in close follow-up to ensure our customers get the maximum benefit from our products. Let’s hear what Lise, our International Support Manager has to say about how they ensure customer satisfaction and how they contribute to our company’s mission and values. 🌟
🤝 Can you introduce the team and share a bit about your diverse backgrounds that contribute to the success of the team?
Our customer support team comprises dedicated professionals with diverse backgrounds in the aquaculture industry. With the team holding degrees in aquaculture and hands-on experience in aquaculture farming, we bring a unique blend of theoretical knowledge and practical insight. Our significant experience in customer advisory and service roles sets us apart, as it ensures a deep understanding of industry complexities and enables us to provide outstanding guidance and assistance to our valued customers.
🚀 How does your team gather and leverage customer feedback to drive positive changes and innovations in your support processes?
We value and prioritize customer feedback, actively welcoming and implementing new improvement suggestions. Every piece of feedback is logged and communicated to involve our customers in the continuous enhancement of our product. Customer opinions and insights are paramount to us, gathered through regular meetings, phone calls, and emails.
🌟 What makes the customer support team at OptoScale stand out, and how do you collectively contribute to the company’s mission and values?
At OptoScale, ‘Customer First’ is not just a phrase; it’s our foundational and most significant value. Consequently, our customer support strives to be best-in-class. We are readily available and responsive, dedicated to assisting customers in extracting the maximum value from our data. This commitment is realized through daily interactions via phone calls, emails, and meetings at both operational and managerial levels.
